Missing cache information (problem in Geocaching Live API?)

Question

Hi,

There is a cache (https://coord.info/GC6Q7C8) that "doesn't exist" in Project-GC. It isn't included in the stats and it doesn't even show up on the live map here. Using self-support and refreshing the cache information does not work. This problem is also visible on a Finnish Geocaching website Geocache.fi. The admin of that site commented that the Geocaching Live API doesn't give any information when queried about this particular cache. One would assume the problem is same here.

This is particularly annoying as the problem persists and as this cache was my only find on 9th of December, the stats now indicate that my streak ended on that day, it was an FTF, there are 0 finds on 9th of Dec, my total find count is down by 1 etc.

The cache itself is fine when accessed from Geocaching.com itself and the stats are displayed correctly there.

Could you please investigate this issue further?

BR, TupeJaPete

Answer 1

I sent "refresh request" for this cache from the Self-support. It should get in PGC soon and because of very low traffic on this cache, it could have gone unnoticed for some time. PGC should pick this one soon now. If not, we will have to wait for the administrator to see what is going on there.

Comments

"Using self-support and refreshing the cache information does not work."

I have tried that many times already on several days, doesn't work unfortunately.

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Just noticed the message on Facebook explaining this problem:
https://www.facebook.com/ProjectGC/posts/1294452797278973
It is more complicated, but we can expect the fix soon.