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Total caches on PGC and geocaching.com are not the same

+2 votes
1.1k views
There is a difference in my stats between PGC and geocaching.com: in my stats on PGC I have one less found. Any idea why this may be? It is NOT because my PGC hasn't been updated yet (problem occurs for several weeks already). Also, I haven't logged any of my own caches and I haven't logged the same cache twice (that would be visible on PGC anyway; total finds and unique finds is the same) and it isn't because of Labcaches either. Any ideas?
in Support and help by Pihoqahiak (3.7k points)
by Jakuje (Moderator) (117k points)

5 Answers

+1 vote
Whatever happened, the missing cache is in the Netherlands. Did you try updating your finds using the self-help function? Maybe you changed a note to a found, and project-gc hasn't seen the change?

There could be a retraction of a cache, but it is very unusual.
by StadsAlv (10.1k points)
+1 vote

This is how self support works

support

selfsupportselfsupport

In your case, you should have chosen the last (marked green) option and enter the GC-Code of the cache.

by NoobNader (Expert) (15.9k points)
Found it, thanks. But now I first need to somehow find out which exact cache is missing
by Pihoqahiak (3.7k points)
Or you can refresh all and wait for a few hours.
by StadsAlv (10.1k points)
Second button from the top
by StadsAlv (10.1k points)
0 votes
It doesn't look like a retraction: there is one tradi in the Netherlands that doesn't appear on PGC for some reason, but on geocaching.com I can still view all my found tradi caches, even the archived ones. I'll see if there's a way to find out which cache it is. Can't remember changing a log from 'Post note' to 'Found it'. Where can I find the self-help function on PGC?
by Pihoqahiak (3.7k points)
The "support" button in the top right corner on your profile stat page
by StadsAlv (10.1k points)
0 votes
As is written in FAQ (http://project-gc.com/Home/FAQ#388652702 and http://project-gc.com/Home/FAQ#2873643256) ... in some cases PGC databases takes up to 90 days, maybe it is your case... or just try self-support under Support button
by drobec (4.5k points)
–1 vote
I think the previous answer was referring to self-support

If you select the yellow support option towards the top right you can then select self-support. There is then a number of options.

Hope you find the cache causing the headache.
by NSCR (4.5k points)
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