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Profile stats are not updating properly.

+2 votes
3.4k views
My Profile Stats are not updating as they should. Since I am not a paying member, I am expecting to see them updated every 7 days. As of today, 11-01-2017,  my last update was 10-23-17. That is 9 days. I saw a comment recently about doing a refresh. I have done that to no avail.

I cache with several friends weekly, so I like to check them out occasionally. Today I checked them out and some of their Stats had not been updated since September and beginning of October.

There probably is some logical explanation. Thanks in advance for the help.
in Bug reports by geo K (380 points)
retagged by geo K
Now, I have the same problem. Last update was 10-20-2017...
by Johny Styler (100 points)
Same problem here
by AnspireCrew (100 points)
What is going on PGC????  My profile has not been updated since 10/21.  I just tried the update option listed below and that isn't working either.  This is starting to get frustrating!  :(
by RsLEandK (100 points)
Same problem
by Larouje (100 points)
No update since 21.10. here.
by MarBo71 (100 points)
Same problem here and the self support solution didn't work either.
by Weilebande (100 points)

3 Answers

+5 votes

I have found a workaround that will solve part of my issue. This solution will work for my profile but not my friends. Here are the steps:

  • Go to the Dashboard and click on Support.
  • Click on Self-Support [Refresh data related to your account].
  • Enter the Captcha answer. e.g. 5+2 they want the sum so 7.
  • You have 4 or 5 choices to choose from. Each button can be performed only once per week.
  • I clicked on "Refresh Number of Finds". If the button says "Sent" after the click you know it was successfully submitted.

This resolved my profile issue, but not that of my friends. They are not geeks like I am, so I am pretty sure they won't do this.

Project-GC is set up to see anyones profile from the dashboard. It would be nice If the data was refreshed in a timely manner [in this case 7 days].

by geo K (380 points)
edited by geo K
Thanks geo K...that worked for me
by ormustr (4.0k points)
So many thanks to geo K it worked for me too! Vote +1
by Walkman10 (170 points)
Really good solution. Vote +1
by SideriusPhi (100 points)
Yes I've done that for the ladt two weeks but it doesn't really answer the question about why the stats are not updating automatically
by Talpa europaea (150 points)
–1 vote
I have the same problem! Not being a paying member, last update 10-21-2017!

best regards from Germany, Walkman10!
by Walkman10 (170 points)
–1 vote
Me too, no update since 20/10/2017.
by Pyro1 (190 points)
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