Cache disabled in Geocaching.com still appears as enabled in Project-gc

Question

A cache disabled in Geocaching.com still appears as enabled in Project-gc.

The cache was disabled on October 26th, more than 2 weeks ago :

https://coord.info/GC1JTAX

The cache is enabled on project-gc livemap, and enabled for challenge checkers.

Is is normal to have this discrepancy between geocaching.com and project-gc lasting for more than 2 weeks ?

Answer 1

You can click the "support" button in the upper right corner of most of PGC-pages.

User "Self support" and enter the GC-Code to refresh specific geocaches.

Answer 2

I recommend reading the FAQ subtitle called 'How up-to-date is the data' located at the following URL https://project-gc.com/Home/FAQ#552906412.  From what I just read it can take up to 30 days for the update to PGC.

Comments

This is probably an even better source: https://project-gc.com/w/Data_synchronization

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OK, yes, that is better.  I didn't even realize that link existed until now.  Thanks.

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That page was created a couple of days ago so it's not really a surprise if you haven't seen it before.

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LOL, makes sense.

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Thank you. Self support to refresh did the trick !