Difference between revisions of "Support"
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| − | The orange | + | The orange '''Support''' button is available at the top right corner of most pages at [[Project-GC]]. It offers several different support functions. |
==FAQ== | ==FAQ== | ||
| − | + | The FAQ button links to the [https://project-gc.com/Home/FAQ FAQ], where frequently asked questions are answered. | |
==Self-support== | ==Self-support== | ||
| − | + | The Self-support button allows the user to start background jobs that could potentially fix issues. Each self-support button can be used once per week per user. | |
| − | Before using the self-support buttons, the user should be aware that some | + | Before using the self-support buttons, the user should be aware that some issues might not be a issue but related to how Project-GC operates. |
| − | * | + | *Latency of up to 36 hours is normal. For more information see [[Data synchronization]]. |
*Editing of logs takes longer for Project-GC to detect. More information can be found in the [https://project-gc.com/Home/FAQ FAQ]. | *Editing of logs takes longer for Project-GC to detect. More information can be found in the [https://project-gc.com/Home/FAQ FAQ]. | ||
| − | *FTFs are detected by log tagging and bookmark lists | + | *FTFs are detected by log tagging and bookmark lists. For more information, see [[First to Find#Logging an FTF|Logging an FTF]]. |
*The [[Profile Stats]] are not generated live and might not be affected by these changed until the next time they render. | *The [[Profile Stats]] are not generated live and might not be affected by these changed until the next time they render. | ||
| − | *Most pages | + | *Most pages on Project-GC use data caching for for performance reasons. Therefore, they may sometimes be up to an hour out-of-date. These pages take some additional time to update after the background job has completed. |
{| class="wikitable" | {| class="wikitable" | ||
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|- | |- | ||
|Refresh number of finds | |Refresh number of finds | ||
| − | |Refreshes which geocaches the user has found | + | |Refreshes which geocaches the user has found. This manual job runs a full fetch and will take around 1 minute per 1000 finds. |
|- | |- | ||
|Refresh found geocaches | |Refresh found geocaches | ||
| − | |Refreshes data about geocaches that the user has found, | + | |Refreshes data about geocaches that the user has found, including logs. This job will correct missing FTFs if the FTFs have been tagged correctly. This will take around 1 hour per 1000 finds. |
|- | |- | ||
|Refresh hidden geocaches | |Refresh hidden geocaches | ||
| − | |Refreshes data including logs about geocaches the user has hidden | + | |Refreshes data including logs about geocaches the user has hidden. This requires that Project-GC already knows that the user is the hider of the cache. This will take around 1 hour per 1000 hides. |
|- | |- | ||
|Refresh cache notes | |Refresh cache notes | ||
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|- | |- | ||
|Refresh | |Refresh | ||
| − | |Refreshes specific geocaches by their | + | |Refreshes specific geocaches by their reference code. (Multiple reference codes can be run in one job.) |
|} | |} | ||
==Community support== | ==Community support== | ||
| − | + | The Community Support button links to the [https://project-gc.com/qa/ Q&A system]. For more information, see [[Community support]]. | |
==Project-GC Support== | ==Project-GC Support== | ||
| − | + | The Project-GC Support button can be used for questions regarding payment, or other topics that cannot be answered by the community. | |
| − | + | It provides an e-mail based form for the user. They should include as much information as possible to increase the likelihood that [[Project-GC]] can identify and effectively address the issue. | |
| − | The support | + | The support staff predominantly speak '''English''' and '''Swedish''', with some understanding of '''German'''. It is preferred that support tickets are written in one of the aforementioned languages, or, if impossible, in the user's native language. |
[[Category: Site Info]] | [[Category: Site Info]] | ||
Revision as of 01:43, 31 May 2023
The orange Support button is available at the top right corner of most pages at Project-GC. It offers several different support functions.
FAQ
The FAQ button links to the FAQ, where frequently asked questions are answered.
Self-support
The Self-support button allows the user to start background jobs that could potentially fix issues. Each self-support button can be used once per week per user.
Before using the self-support buttons, the user should be aware that some issues might not be a issue but related to how Project-GC operates.
- Latency of up to 36 hours is normal. For more information see Data synchronization.
- Editing of logs takes longer for Project-GC to detect. More information can be found in the FAQ.
- FTFs are detected by log tagging and bookmark lists. For more information, see Logging an FTF.
- The Profile Stats are not generated live and might not be affected by these changed until the next time they render.
- Most pages on Project-GC use data caching for for performance reasons. Therefore, they may sometimes be up to an hour out-of-date. These pages take some additional time to update after the background job has completed.
| Available self-support buttons | |
|---|---|
| Refresh number of finds | Refreshes which geocaches the user has found. This manual job runs a full fetch and will take around 1 minute per 1000 finds. |
| Refresh found geocaches | Refreshes data about geocaches that the user has found, including logs. This job will correct missing FTFs if the FTFs have been tagged correctly. This will take around 1 hour per 1000 finds. |
| Refresh hidden geocaches | Refreshes data including logs about geocaches the user has hidden. This requires that Project-GC already knows that the user is the hider of the cache. This will take around 1 hour per 1000 hides. |
| Refresh cache notes | Refreshes information about the users personal cache notes. |
| Refresh corrected coordinates | Fetches all corrected coordinates from Geocaching.com. |
| Refresh | Refreshes specific geocaches by their reference code. (Multiple reference codes can be run in one job.) |
Community support
The Community Support button links to the Q&A system. For more information, see Community support.
Project-GC Support
The Project-GC Support button can be used for questions regarding payment, or other topics that cannot be answered by the community.
It provides an e-mail based form for the user. They should include as much information as possible to increase the likelihood that Project-GC can identify and effectively address the issue.
The support staff predominantly speak English and Swedish, with some understanding of German. It is preferred that support tickets are written in one of the aforementioned languages, or, if impossible, in the user's native language.
